Care that feels like family. Technology that keeps it simple.
Joycie Care helps older Australians live well at home, with people they know and trust, and systems that keep every dollar and every visit right.
Our story
We spent months listening to older Australians and their families talk about Support at Home in community groups. The same problems came up again and again: confusing fees and statements, how hard it is to find or change a provider, and rules that keep changing.
Joycie Care was started to fix them. We support older Australians receiving Support at Home funding, and the families who help them, whether they want to choose their own carers or have everything arranged for them.
What we heard, and what we do about it
Fees and statements are confusing
Every charge shows in your app, with plain-language monthly statements and your contribution shown before each service.
Finding or changing a provider is hard
A free consultation explains your options, and we help you move to Joycie Care step by step.
The rules keep changing
Your Care Partner explains what changes mean for you, in plain language.
Assessments and eligibility are unclear
We help you understand your Notice of Decision and support plan, and what you can use your funding for.
Self-managing feels like a second job
You choose your carers; we check compliance, pay invoices within 7 days and track your budget.
Carers change too often
Our rostering puts continuity first, so you see the same familiar faces.
Family carers are stretched thin
Respite services, and family access in the app so everyone stays informed.
Getting equipment and home changes is slow
We help you through the assistive technology and home modifications process.
What we stand for
Transparency
Every dollar visible, statements that match the care you received, and no hidden fees.
Empathy
Familiar carers, a Care Partner who knows your story, and people who listen first.
Compliance
Every visit checked against Support at Home rules before it happens, and funding claimed correctly.
How we deliver care
Support at Home services are delivered in partnership with registered providers. Joycie Care brings the Care Partner, the app and the technology that keep your care organised and transparent.
Talk to us