Frequently asked questions
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What is Support at Home?
Support at Home is the Australian Government program that funds care and services to help older people keep living at home. It replaced Home Care Packages from 1 November 2025.
How do I become eligible?
You need an aged care assessment. If approved, you receive a Notice of Decision and a support plan that set out the services you can receive.
What is the difference between self-managed and fully managed?
With self-managed care you choose your own carers and agree times and rates, and we handle the admin. With fully managed care, we find, check and roster your carers for you. Both include your own Care Partner.
Can I choose my own carers?
Yes. With self-managed care you can bring carers you already trust or choose from ours. With fully managed care you can ask for particular carers.
What will I pay?
Clinical care, such as nursing, is fully funded by the government. For other services, the government sets your contribution. We explain our care management fees in your free consultation.
How quickly are carers paid?
Carer invoices are paid within 7 days.
Can my family see my care information?
Yes. You can invite family members to the Joycie app with view-only or full access.
I already have a provider. Can I move to Joycie Care?
Yes. Book a free consultation and we will explain the steps.
Who delivers the services?
Support at Home services are delivered in partnership with registered providers.