Support at Home, explained simply
Support at Home replaced Home Care Packages from 1 November 2025. It funds care and services that help older Australians keep living well at home.
Where are you starting from?
New to Support at Home
After your aged care assessment you receive a Notice of Decision and support plan. We help you understand them and choose your services.
Moving from a Home Care Package
If you had a Home Care Package, you moved to Support at Home with an equivalent level of funding. We make the switch to Joycie Care easy.
Grandfathered clients
If you were approved for a Home Care Package before the changes, different contribution rules may apply. We check what applies to you.
How your funding works
Ongoing support
There are 8 funding levels for ongoing care, based on your assessed needs.
Quarterly budgets
Your yearly funding is split into four budgets, one for each 3 months.
Short-term pathways
Restorative care, end-of-life care, and assistive technology and home modifications.
Your contribution
Clinical care is fully funded. For other services, the government sets what you contribute.
Joycie Care services are delivered in partnership with registered Support at Home providers.
Questions about your Support at Home budget?
Talk to us. We will explain your funding and your choices in plain language.